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Klarna is scaling back its AI-led customer service model after admitting it reduced service quality. The fintech firm is ...

Klarna is hiring again after replacing employees with AI. Meanwhile, Duolingo is facing blowback on social media from its ...

Klarna CEO Sebastian Siemiatkowski told CNBC his company has shrunk its workforce by about 40%, in part due to its ...

Klarna, the buy-now-pay-later firm, will increase human hires after AI customer service fell short of expectations. Despite ...

Klarna is backpedaling after cutting hundreds of human jobs and replacing them with artificial intelligence. The Swedish buy-now-pay-later company now says real people are essential to customer ...

Klarna is re-evaluating its AI-driven approach, planning to rehire human staff to enhance customer service quality after ...

As soon as AI-powered chatbots seemed functional enough, buy now, pay later service Klarna went all in on them, promising to ...

After years of depicting Klarna as an AI-first company, the fintech’s CEO reversed himself, telling Bloomberg the company was ...

Klarna, a company providing buy now, pay later loans, stopped hiring altogether in 2023 as it ramped up AI use among its ...

Klarna CEO Sebastian Siemiatkowski admitted the company’s AI-heavy approach to customer service went too far, leading to a ...

A year after claiming that its AI chatbot could do the work of 700 representatives, Klarna is turning back to people to ...