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Klarna is scaling back its AI-led customer service model after admitting it reduced service quality. The fintech firm is ...

Klarna is hiring again after replacing employees with AI. Meanwhile, Duolingo is facing blowback on social media from its ...

Klarna CEO Sebastian Siemiatkowski told CNBC his company has shrunk its workforce by about 40%, in part due to its ...

Klarna CEO Sebastian Siemiatkowski admitted the company’s AI-heavy approach to customer service went too far, leading to a ...

Klarna, the buy-now-pay-later firm, will increase human hires after AI customer service fell short of expectations. Despite ...

Klarna is backpedaling after cutting hundreds of human jobs and replacing them with artificial intelligence. The Swedish buy-now-pay-later company now says real people are essential to customer ...

Klarna is re-evaluating its AI-driven approach, planning to rehire human staff to enhance customer service quality after ...

Klarna, a company providing buy now, pay later loans, stopped hiring altogether in 2023 as it ramped up AI use among its ...

Buy now, pay later/shopping service Klarna is one of the companies that have really been going all-in on AI. CEO Sebastian ...

To explore how travellers are using AI in trip planning, Feefo  has conducted a new study examining the importance of reviews ...

AI has so far delivered only modest gains in productivity and almost no increase in pay or reductions in working hours ...