Klarna is scaling back its AI-led customer service model after admitting it reduced service quality. The fintech firm is ...

Klarna CEO Sebastian Siemiatkowski admitted the company’s AI-heavy approach to customer service went too far, leading to a ...

Klarna, the buy-now-pay-later firm, will increase human hires after AI customer service fell short of expectations. Despite ...

Klarna is backpedaling after cutting hundreds of human jobs and replacing them with artificial intelligence. The Swedish buy-now-pay-later company now says real people are essential to customer ...

Klarna is re-evaluating its AI-driven approach, planning to rehire human staff to enhance customer service quality after ...

The Swedish fintech company, Klarna, had made headlines two years ago when it reduced its workforce in favour of AI ...

Klarna, a company providing buy now, pay later loans, stopped hiring altogether in 2023 as it ramped up AI use among its ...

To explore how travellers are using AI in trip planning, Feefo  has conducted a new study examining the importance of reviews ...

AI has so far delivered only modest gains in productivity and almost no increase in pay or reductions in working hours ...

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Despite AI’s promise to revolutionize white-collar work, most workers are using it sparingly—or hiding it from their boss.

Samsung has just revealed its long-rumoured, ultra-thin smartphone, the Galaxy S25 Edge. Measuring just 5.8mm thin and weighing 163g, the S25 Edge is designed to be lightweight, powerful and durable, ...