Other than AI Siemiatkowski admission, it wasn't obvious that this was AI. There were only a few subtle signs.

Swedish buy-now-pay-later company Klarna, whose CEO once bragged about its automated customer service AI bots doing the work ...

The “buy now, pay later” company’s use of AI to cut jobs came after a dismal fundraising round, in which its valuation ...

Fuddy-duddy measures of business success, such as sales or profit, were not in focus. For now, the meagre cloud revenues ...

Though the buy now, pay later firm will once again hire customer service agents, it sees its AI chatbot as a success that has ...

Automating jobs isn’t the panacea for all companies, and 55% admit they have made a mistake, a new survey finds.

Klarna, a FinTech company with a valuation of $46 billion at its peak, is now regretting its choice of valuing artificial intelligence over human employees.

Swedish fintech company Klarna is reversing its decision to replace workers within its customer service division with AI ...

A recent study indicates that AI's impact on employee pay and hours has been minimal, despite its rapid adoption. While some ...

Klarna halted recruitment entirely in 2023 as it doubled down on its partnership with OpenAI. At the time, the company ...

Klarna announced a significant initiative to leverage its internally developed AI systems, powered by OpenAI, across its ...

This week - a fresh round of generative AI productivity studies are in, and the data isn't impressive. But: execs aren't ...