Though the buy now, pay later firm will once again hire customer service agents, it sees its AI chatbot as a success that has ...

Swedish fintech company Klarna is reversing its decision to replace workers within its customer service division with AI ...

The “buy now, pay later” company’s use of AI to cut jobs came after a dismal fundraising round, in which its valuation ...

Klarna is re-evaluating its AI-driven approach, planning to rehire human staff to enhance customer service quality after ...

Klarna uses an AI doppelganger of CEO Sebastian Siemiatkowski to deliver quarterly earnings, and says it "streamlined" ...

Swedish fintech company Klarna is reversing its decision to replace human employees with AI after facing declining service ...

Klarna, the buy-now-pay-later firm, will increase human hires after AI customer service fell short of expectations. Despite ...

Klarna CEO Sebastian Siemiatkowski admitted the company’s AI-heavy approach to customer service went too far, leading to a ...

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Klarna, a FinTech company with a valuation of $46 billion at its peak, is now regretting its choice of valuing artificial intelligence over human employees.

Klarna is backpedaling after cutting hundreds of human jobs and replacing them with artificial intelligence. The Swedish ...