Though the buy now, pay later firm will once again hire customer service agents, it sees its AI chatbot as a success that has ...

Swedish fintech company Klarna is reversing its decision to replace workers within its customer service division with AI ...

Klarna’s AI replaced 700 workers. It’s trying to bring them back after losing $40bn in value - Klarna’s CEO has suggested ...

Also: A Wix executive explains how YouTube draws more shoppers, Target is succeeding with self-checkout, Google still ...

Klarna uses an AI doppelganger of CEO Sebastian Siemiatkowski to deliver quarterly earnings, and says it "streamlined" ...

Klarna is recruiting a new batch of customer service employees, and the company will now focus on providing "quality" human ...

Klarna CEO Sebastian Siemiatkowski admitted the company’s AI-heavy approach to customer service went too far, leading to a ...

Automating jobs isn’t the panacea for all companies, and 55% admit they have made a mistake, a new survey finds.

Klarna, a FinTech company with a valuation of $46 billion at its peak, is now regretting its choice of valuing artificial intelligence over human employees.

Buy now, pay later/shopping service Klarna is one of the companies that have really been going all-in on AI. CEO Sebastian ...

A year after claiming that its AI chatbot could do the work of 700 representatives, Klarna is turning back to people to handle more of its customer service work. The buy now, pay later firm now ...

Klarna is re-evaluating its AI-driven approach, planning to rehire human staff to enhance customer service quality after ...