Klarna, the buy-now-pay-later firm, will increase human hires after AI customer service fell short of expectations. Despite ...

Klarna is re-evaluating its AI-driven approach, planning to rehire human staff to enhance customer service quality after ...

Klarna CEO Sebastian Siemiatkowski admitted the company’s AI-heavy approach to customer service went too far, leading to a ...

Swedish fintech company Klarna is reversing its decision to replace human employees with AI after facing declining service ...

Klarna is backpedaling after cutting hundreds of human jobs and replacing them with artificial intelligence. The Swedish buy-now-pay-later company now says real people are essential to customer ...

The Swedish fintech company, Klarna, had made headlines two years ago when it reduced its workforce in favour of AI ...

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Klarna, a company providing buy now, pay later loans, stopped hiring altogether in 2023 as it ramped up AI use among its ...

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Will agentic AI take your job? Well, right now it's decent at running a virtual vending machine but does tend to fall into ...

Simply being open to AI isn't enough for Fiverr's CEO — if you're not already using it, you're out of the running.

Klarna had stopped hiring new people and replaced them with AI, but now, the company has realised that AI alone is not enough.