WHEN THE chief executive of a large tech firm based in San Francisco shares a drink with the bosses of his Fortune 500 clients, he often hears a similar message. “They’re frustrated and disappointed.

Klarna uses an AI doppelganger of CEO Sebastian Siemiatkowski to deliver quarterly earnings, and says it "streamlined" ...

Other than AI Siemiatkowski admission, it wasn't obvious that this was AI. There were only a few subtle signs.

Swedish buy-now-pay-later company Klarna, whose CEO once bragged about its automated customer service AI bots doing the work ...

The “buy now, pay later” company’s use of AI to cut jobs came after a dismal fundraising round, in which its valuation ...

Though the buy now, pay later firm will once again hire customer service agents, it sees its AI chatbot as a success that has ...

Automating jobs isn’t the panacea for all companies, and 55% admit they have made a mistake, a new survey finds.

Klarna, the online lending and payments company, reported a first-quarter net loss that widened to $99 million from $47 ...

Klarna, a FinTech company with a valuation of $46 billion at its peak, is now regretting its choice of valuing artificial intelligence over human employees.

Swedish fintech company Klarna is reversing its decision to replace workers within its customer service division with AI ...

A recent study indicates that AI's impact on employee pay and hours has been minimal, despite its rapid adoption. While some ...

Klarna halted recruitment entirely in 2023 as it doubled down on its partnership with OpenAI. At the time, the company ...