A dependable call center agent is always in demand. Learn how to find remote work, show your qualifications, and start ...

This is not a new technology, but so many call centers aren’t maximizing its value. Skills-based routing automatically ...

A Texas-based former hourly call center agent has filed a collective and class action against U.S. Bancorp and U.S. Bank National Association alleging a failure to compensate their workers for all of ...

Techopedia explores six companies that are using AI-driven call centers, with generally positive results. We expect this to ...

Complete Next-Generation Solution Empowers Businesses to Provide Superior Customer Experiences SAN FRANCISCO--(BUSINESS WIRE)--Dialpad, the leading AI-powered communications intelligence platform ...

Artificial intelligence and contextual analytics are among the key tools that allow state and local government agencies to ...

Business communications service provider Dialpad Inc. today announced the launch of Dialpad Support, a complete ...

Despite Meta's stated commitment to crack down on harmful content, it failed to catch tens of thousands of ads that used ...

A new study found that many people on Medicare with low to moderate incomes don't have enough money to pay for a hospital ...

She tells everyone she's happy to see [her kids] settle down, but I think deep down, she's, of course, broken.' ...

Natterbox, a global leader in cloud contact center solutions, is proud to announce the launch of AI Assist, the latest addition to the Natterbox AI Suite.

Call it the mid-autumn classic ... Standing at 5-foot-6, he also has impressive speed that helps him at both second and in ...