A dependable call center agent is always in demand. Learn how to find remote work, show your qualifications, and start ...

There are only a handful of call center software features that vary in a meaningful way between vendors. Here’s what you need ...

Set your phone to redirect to the call center when someone rings in. Calls will automatically be transferred to an agent who uses either a script or set guidelines relevant to your business when ...

A Texas-based former hourly call center agent has filed a collective and class action against U.S. Bancorp and U.S. Bank National Association alleging a failure to compensate their workers for all of ...

Techopedia explores six companies that are using AI-driven call centers, with generally positive results. We expect this to ...

A recent NICE webinar explored the ways to best equip agents with AI-powered tools to improve the customer experience.

Q3 2024 Earnings Call Transcript November 7, 2024 Expedia Group, Inc. beats earnings expectations. Reported EPS is $6.13, ...

Artificial intelligence and contextual analytics are among the key tools that allow state and local government agencies to ...

The Health Insurance Marketplace is experiencing an increase in the number of potential cases of agent and broker misconduct.

U.S. Customs and Border Protection is alerting Americans about phone scammers who claim to be CBP employees and demand ...

Insightful has announced a first-of-its-kind call center quality management software that offers unmatched on-call and off-call visibility and dataSAN FRANCISCO, CA / ACCESSWIRE / October 29, 2024 / I ...

She tells everyone she's happy to see [her kids] settle down, but I think deep down, she's, of course, broken.' ...