Klarna CEO Sebastian Siemiatkowski has announced plans to beef up its human customer service team after artificial ...

Swedish fintech company Klarna is reversing its decision to replace workers within its customer service division with AI ...

Klarna's CEO Says AI Can Take Over All Jobs, Including His Own. According to Klarna's first quarter 2025 results, the company ...

Though the buy now, pay later firm will once again hire customer service agents, it sees its AI chatbot as a success that has ...

Also: A Wix executive explains how YouTube draws more shoppers, Target is succeeding with self-checkout, Google still ...

So far, only two customer service employees from ... The CEO reflected on Klarna’s previous shift in focus from human agents and to AI. “As cost unfortunately seems to have been a too ...

Klarna is re-evaluating its AI-driven approach, planning to rehire human staff to enhance customer service quality after ...

Automating jobs isn’t the panacea for all companies, and 55% admit they have made a mistake, a new survey finds.

Klarna, a FinTech company with a valuation of $46 billion at its peak, is now regretting its choice of valuing artificial intelligence over human employees.

Buy now, pay later/shopping service Klarna is one of the companies that have really been going all-in on AI. CEO Sebastian ...

Klarna, the buy-now-pay-later firm, will increase human hires after AI customer service fell short of expectations. Despite ...

It turns out Klarna is far from alone. Just one in four AI projects delivers on the return on investment it promised, ...