Though the buy now, pay later firm will once again hire customer service agents, it sees its AI chatbot as a success that has ...

Swedish fintech company Klarna is reversing its decision to replace workers within its customer service division with AI ...

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Klarna is recruiting a new batch of customer service employees, and the company will now focus on providing "quality" human ...

A year after claiming that its AI chatbot could do the work of 700 representatives, Klarna is turning back to people to ...

Klarna is re-evaluating its AI-driven approach, planning to rehire human staff to enhance customer service quality after ...

Automating jobs isn’t the panacea for all companies, and 55% admit they have made a mistake, a new survey finds.

Klarna announced a significant initiative to leverage its internally developed AI systems, powered by OpenAI, across its ...

Klarna, the buy-now-pay-later firm, will increase human hires after AI customer service fell short of expectations. Despite ...

Klarna, a FinTech company with a valuation of $46 billion at its peak, is now regretting its choice of valuing artificial intelligence over human employees.

Buy now, pay later/shopping service Klarna is one of the companies that have really been going all-in on AI. CEO Sebastian ...