Oops! Something went wrong, please try again later.
Since 1964, Douglas has provided customers with high quality automated packaging solutions for paperboard, corrugated and shrink film. We specialize in the design and manufacture of case and …
Since 1964, Douglas has provided customers with high quality automated packaging solutions for paperboard, corrugated and shrink film. We specialize in the design and manufacture of case and tray packers, shrink wrap systems, cartoners, sleevers, variety pack systems and palletizers. Based in Alexandria, Minnesota, Douglas is an employee-owned company that has installed more than 11,000 machines in 30 countries. Douglas Technical Support provides unparalleled in-house, field technical support. Available 24 hours a day and 7 days a week, our experienced technicians provide you with superior knowledge and quick, clear responsiveness.
What sort of lead time do I need to plan for when scheduling a service technician?
A:
Under normal circumstances, we ask for a minimum of 2 weeks’ notice. During the recent COVID-19 pandemic we have been experiencing a surge in service requests....